Refund Policy

We want you to be happy with Smart Quote AI. This policy explains when refunds are available.

1. 14-Day Money-Back Guarantee

If you are not satisfied with your first paid month on any plan (Starter, Professional, or Business), email support@smartquoteworks.com within 14 days of your first charge and we will refund that month in full — no questions asked.

2. Monthly Renewals

After the initial 14-day window, monthly subscription charges are non-refundable. You may cancel at any time from your billing settings; cancellation stops the next renewal but does not refund the current month. You keep access until the end of the billing period you already paid for.

3. Annual Plans

If we offer annual plans in the future, refunds for the unused portion will be available pro-rata within the first 30 days. After 30 days, annual plans are non-refundable.

4. Failed Charges

If a renewal charge fails, we will retry for 7 days and notify you by email. If payment is not collected, your account is downgraded to the free tier (50 AI quotes/month limit) and your quotes remain accessible.

5. Duplicate or Erroneous Charges

If you believe you were charged in error, contact us within 60 days and we will investigate and refund any verified erroneous charge.

6. How to Request a Refund

Email support@smartquoteworks.com from the email address on your account with the subject line "Refund request". We respond within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days, depending on your card issuer.

7. Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved within one business day. Chargebacks issued without contacting us first may result in account suspension.

8. Canadian & U.S. Consumer Rights

This policy does not limit any non-waivable rights you may have under the consumer-protection laws of your province or state.